Save On Foods Reviews

I was in here after a chiropractor appointment. Been here a few times. Super clean bright and tidy. Good fresh produce.
I was in I think it was Tuesday? And they had a sale on blueberries for $5.99 completely sold out.
I was in again on Thursday after my appointment and they had filled the entire blueberries raspberries blackberries section of the cooler with these baskets of blueberries.
There was two shelves. The upper shelf had “3” signages all saying $2.99 sale, the signage was upside down. No idea why. But I looked close and saw one of these 3 did say blueberries.
Below this shelf was one full length shelf of blueberries. The same basket size as the upper shelf. But this shelf label said $7.99. The only thing is. The ones here had a different brand name label sticker. From those on the upper shelf. I assumed these ones cost more based on being a different brand.
So I obviously grabbed the cheaper brand. I mean. It’s blueberries. Who cares if it’s not dole.
I get to the self checkout. And it comes up as $7.99. Obviously I called customer service to come over. She goes and verified. And comes back saying that it’s for the smaller ones.
I went with her. And showed her that I picked them up on the top shelf. And the sign it was in front of. Said $2.99 with my save on foods card.
She went and got the produce manager. Who gave me some story about how the supplier shorted them and that he had flipped all the signs upside down to remind him to re order those items.
I argued that he had filled the entire section with one brand. And then left the wrong sign up. And filled another brand. Down below with a different sign. How was a customer supposed to know.
I explained that he should of flipped it over so the signage was white blank card. Making it obvious to the customer. He argued that it makes his job harder. ((( perhaps you forget. It’s your job to make it easier for the customer. Not the customers job to adapt to things that makes your job easier )))
I went back up to the self checkout. And ask the lady of she was going to fix the price. And she looked at me and said oh I thought the produce manager explained it to you. It’s not that price.
He did explain it to me. But I still feel that I’m entitled to the price I saw it displayed for. It isn’t my problem honestly if he wants to take the easy way and leave signs up when they are clearly out of stock. And then overstock it to the point customers have no way to know which ones was out of stock???
She said she can’t do anything about it but she can call the produce manager again and see if he would okay it. Guess he said no. Cuz she hung up and said no he said there’s nothing he can do about it and that he’s not giving it to me for the price I saw.
I asked her to call the store manager for me. She sighed and dragged her feet and held off grabbing the phone and looked as if she was debating what she was to do, as if she really didn’t want to make the call and I asked her what the problem is. She tells me nothing is wrong. And proceeded to call.
Shortly after she comes over and rings it up for me at the price I saw it for. But while she is doing it she’s muttering that she’s doing me a favour just this once and that we aren’t doing it for you next time. Next time if there’s a question about the pricing you need to ask before buying. I found this to be FILLED WITH ATTITUDE that I not only don’t deserve but she had no position to be giving me such attitude but I didn’t say anything.
IT ISN’T COMING OUT OF YOUR PAY-CHECK LADY so why are you even giving me a piece of your opinion??? You make it seem like I was at fault. That I did something wrong. I’m fairly certain that SAVE ON FOODS procedures does not tell staff to flip signs UPSIDE DOWN to indicate it is sold out. NOR DOES IT TELL STAFF TO STOCK IT FULL TO THE BRIM with wrong item until the correct item is back in stock and just expect customers to know what’s up with that. SHOW ME WHERE IT IS WRITTEN THAT THIS IS THE STORE POLICY AND PROCEDURES AND THAT I AM WRONG AND I WILL BE HAPPY TO APOLOGIZE AND CHANGE MY REVIEW!
This experience has just left me with mixed feelings. I’ve always loved SOF and the few that I frequented regularly up until recent years have always been 110% customer service and good experience.
But this location (located near LOUGHEED MALL) was the complete opposite experience. Falling very short of expectations. I want to also point out. This BLUEBERRIES ordeal cost me 35 mins in their store to get them to review it argue it defend it argue it some more drag their feet and finally give it to me for the price it was shown for. This should never of been the case. 30+ mins?
I’m experiencing pain in my joint. And lifting is a bit of an ordeal. So SOF being right next door to the clinic was nice. And I really needed the blueberries. Otherwise I would of just left without it. I didn’t have a lot of options as pain sets in shortly after therapy treatment.